Privacy Policy

1. Who We Are

Rajorshee Banerjee, operating under the brand name MindOva, provides coaching, personal-development, mind-performance, emotional-wellness consultation, workshops, programmes and related services.

MindOva is a brand name and is not a separate legal entity. The services described on this website are provided by Rajorshee Banerjee.

Rajorshee Banerjee is responsible for determining the purposes for which personal information is collected and processed in connection with these services.

For the purposes of this Privacy Policy:

• “I”, “me” or “my” means Rajorshee Banerjee.
• “MindOva” refers to the brand under which I provide my services.
• “you” or “your” means the person visiting the website or using my services.

Contact Details

Rajorshee Banerjee

Sole Proprietor / Owner - MindOva

Business Address: Bhowanipore, Kolkata - 700025, West Bengal, India

Email: connect@rajorsheebanerjee.in

Website: rajorsheebanerjee.in

2. Personal Information I Collect

I collect personal information that is reasonably necessary to provide my services, communicate with you, process transactions, operate my website and fulfil other legitimate business purposes.

The information I may collect includes the following.

Information You Provide Directly

Depending on how you interact with me, this may include:

• Full name
• Email address
• Mobile or WhatsApp number
• Address or location details where required
• Information provided through enquiry forms
• Information provided when booking a consultation or coaching session
• Information provided when registering for a workshop, programme or community
• Information voluntarily shared during coaching or consultation
• Professional or career-related information that you choose to share
• Payment and transaction-related information
• Communications you send to me through email, WhatsApp, forms or other channels
• Any other information you voluntarily provide

I do not require you to provide information that is not reasonably necessary for the relevant service or purpose.

Information Collected Automatically

When you visit or use my website, certain technical information may be collected automatically through standard website technologies, cookies, analytics tools or similar technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages visited
• Approximate usage and interaction information
• Date and time of visits
• General technical information relating to your interaction with the website

This information may be used to maintain website functionality, understand website usage, improve performance and enhance user experience.

3. How I Collect Your Information

I may collect information when you:

• Visit my website
• Submit an enquiry
• Subscribe to communications
• Register for a workshop or programme
• Book a consultation
• Purchase a coaching programme or digital product
• Communicate with me by email or WhatsApp
• Participate in a coaching or consultation session
• Complete a questionnaire or registration form
• Interact with website forms, advertisements or other digital communications
• Otherwise voluntarily provide information to me

Where personal information is collected through a third-party platform used by me, that platform may also process your information according to its own terms and privacy policy.

4. How I Use Your Information

I may use your personal information for the following purposes:

Providing Services

• To provide coaching, consultation, workshops and programmes
• To understand your requirements
• To prepare for and conduct coaching or consultation sessions
• To provide relevant resources and support
• To manage your participation in programmes or communities

Administration

• To process registrations and bookings
• To schedule appointments
• To process payments and maintain transaction records
• To provide access to purchased digital products, programmes or resources
• To communicate important information regarding your services

Communication

• To respond to enquiries
• To communicate with you regarding appointments
• To provide service-related updates
• To send information you have requested
• To communicate changes relating to programmes or services

Business Improvement

• To understand how visitors use my website
• To improve my website, programmes and services
• To evaluate the effectiveness of marketing and communications
• To develop new services and resources
• To maintain appropriate business records

Security and Legal Compliance

• To prevent fraud, misuse or unauthorised activity
• To protect the security and integrity of my website and services
• To comply with applicable legal, regulatory or governmental requirements
• To establish, exercise or defend legal rights where necessary

I will not intentionally use your personal information for a purpose that is incompatible with the purpose for which it was collected, except where such processing is permitted or required by applicable law.

5. Coaching, Consultation & Emotional-Wellness Information

During a coaching session, consultation, emotional-wellness interaction or related service, you may voluntarily share personal information about your experiences, emotions, relationships, work, career, challenges, beliefs, habits or other aspects of your life.

This information may be used solely for purposes connected with providing the requested coaching or consultation service, maintaining continuity of service and supporting the coaching process.

I understand that information shared during coaching can be personal and private. I therefore take reasonable steps to maintain its confidentiality and protect it from unauthorised access or disclosure.

You should share only information that you are comfortable sharing.

Important Professional Boundary

MindOva provides coaching, personal-development, mind-performance and emotional-wellness services. It does not provide medical, psychiatric, emergency or clinical mental-health care.

Coaching is not intended to diagnose, treat or cure any medical or clinical mental-health condition and is not a substitute for professional medical, psychological or psychiatric treatment.

If a situation appears to require professional medical or clinical mental-health support, I may recommend that you seek assistance from an appropriately qualified medical or mental-health professional.

6. Confidentiality of Client Information

Client information and personal details shared during coaching or consultation are treated as confidential.

I will not intentionally disclose identifiable client information to third parties except:

• With your consent;
• Where disclosure is necessary to provide a service you have requested;
• Where disclosure is required by law, regulation, court order or a lawful direction from a government or law-enforcement authority;
• Where disclosure is reasonably necessary to protect my legal rights, safety or property, or the safety of another person; or
• Where otherwise permitted under applicable law.

Confidentiality cannot be guaranteed where disclosure is legally required or where information is already publicly available through no action or fault of mine.

7. Coaching Records and Session Notes

I may maintain limited records, notes or other information relating to coaching or consultation sessions where reasonably necessary for:

• Continuity of coaching;
• Understanding previous discussions;
• Providing appropriate follow-up;
• Managing programme participation;
• Maintaining business records; or
• Complying with legal or regulatory requirements.

Such records will be handled with reasonable confidentiality and security measures.

I do not intend to create unnecessary records or retain personal information indefinitely.

8. Recording of Coaching Sessions

Coaching or consultation sessions are not automatically recorded.

Clients are not permitted to record an online coaching or consultation session without my prior permission.

If I wish to record a session for purposes such as training, research, educational use, testimonials or promotional purposes, I will seek appropriate permission from the participant before doing so.

Where consent is required for a particular recording or use, that recording or use will not be undertaken without the required consent.

9. Cookies and Similar Technologies

My website may use cookies and similar technologies to:

• Operate essential website functions;
• Remember certain preferences;
• Understand website traffic and usage;
• Improve website performance;
• Improve user experience;
• Measure advertising and marketing effectiveness; and
• Understand how visitors interact with the website.

Cookies may be placed by the website or by third-party services integrated into the website.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

Where applicable, cookie and similar-technology processing will be handled in accordance with applicable law.

10. Payment Information

Payments for consultations, coaching programmes, workshops, digital products or other services may be processed through third-party payment gateway providers.

When you make a payment, certain information may be shared with the relevant payment provider as necessary to complete and verify the transaction.

I do not intentionally store complete credit-card, debit-card or banking credentials on my own systems where the payment is processed directly by a third-party payment gateway.

Payment providers may independently process information in accordance with their own terms, privacy policies and applicable legal requirements.

The information I may retain for business and accounting purposes can include transaction-related information such as:

• Name;
• Amount paid;
• Date of payment;
• Product or service purchased;
• Transaction or payment reference;
• Payment status; and
• Other information reasonably necessary for maintaining business records.

11. Third-Party Service Providers

I may use third-party platforms and service providers to operate my business and deliver services.

These may include providers for:

• Payment processing;
• Appointment scheduling;
• Video conferencing;
• Website hosting;
• Forms and data collection;
• Email communication;
• WhatsApp or messaging services;
• Analytics;
• Advertising and marketing;
• Course or programme delivery;
• Community management; and
• Cloud storage or other technology services.

These providers may process personal information on my behalf or may process information independently according to their own terms and privacy policies.

I take reasonable steps to use service providers that are appropriate for the relevant business purpose.

However, once you interact directly with a third-party platform, that platform's own terms and privacy policy may also apply.

12. When I Share Personal Information

I do not sell, rent or commercially trade your personal information.

I may share personal information where reasonably necessary with:

• Payment service providers;
• Technology and hosting providers;
• Scheduling and communication platforms;
• Programme or community platforms;
• Professional advisers;
• Service providers assisting me in operating my business;
• Government authorities or law-enforcement agencies where legally required;
• Courts or other lawful authorities where required; or
• Other parties where you have provided appropriate consent.

Information will not be shared with third parties for their independent marketing purposes merely because you have provided it to me, unless you have been appropriately informed and the relevant processing is permitted under applicable law.

13. Marketing Communications

I may use your contact information to send you information about:

• MindOva services;
• Coaching programmes;
• Workshops;
• Consultations;
• Educational resources;
• Events;
• New offerings;
• Relevant updates; and
• Promotional opportunities.

Where applicable, marketing communications will be sent based on your consent or another lawful basis permitted under applicable law.

You may opt out of promotional communications at any time by:

• Using an unsubscribe mechanism provided in the communication; or
• Contacting me at connect@rajorsheebanerjee.in.

Opting out of promotional communications will not prevent essential communications relating to services you have purchased or requested.

14. Data Security

I take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access;
• Unauthorised disclosure;
• Loss;
• Misuse;
• Alteration; and
• Destruction.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

You are also responsible for maintaining the security of your own accounts, devices, passwords and access credentials where applicable.

Where a personal-data breach occurs that is subject to applicable legal notification requirements, I will take the steps required by applicable law.

15. Data Retention

I retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for other lawful purposes such as:

• Providing continuing services;
• Maintaining business and financial records;
• Meeting accounting or tax requirements;
• Resolving disputes;
• Enforcing agreements;
• Protecting legal rights; or
• Complying with applicable law.

When personal information is no longer reasonably required, I may delete, anonymise or otherwise dispose of it in accordance with applicable law.

Different categories of information may therefore be retained for different periods.

16. Your Privacy Rights

Subject to applicable Indian law and the provisions that are applicable to the relevant processing activity, you may have rights relating to your personal data, including rights to:

• Obtain information about your personal data being processed;
• Request correction or updating of inaccurate information;
• Request deletion of personal data where applicable;
• Withdraw consent where processing is based on consent;
• Raise a grievance regarding the processing of your personal data; and
• Exercise other rights available under applicable Indian law.

The DPDP framework provides mechanisms for individuals to exercise applicable rights and withdraw consent, and the notified Rules contemplate clear mechanisms for doing so.

How to Make a Request

You may contact me at:

connect@rajorsheebanerjee.in

Please provide sufficient information to help me understand and respond to your request.

For certain requests, I may need to verify your identity before taking action.

I will handle applicable requests in accordance with the requirements and timelines prescribed by applicable law.

17. Withdrawal of Consent

Where I process your personal information on the basis of consent, you may withdraw that consent by contacting me at:

connect@rajorsheebanerjee.in

Where applicable, the process for withdrawing consent will be designed to be reasonably accessible and not unnecessarily more difficult than providing consent.

Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.

Withdrawal may also mean that I can no longer provide certain services where the relevant personal information is necessary for providing those services.

Certain information may continue to be retained or processed where permitted or required by applicable law.

18. Children's Privacy

My services are primarily intended for adults.

I do not knowingly seek to collect or process children's personal data in circumstances prohibited by applicable Indian law.

If I become aware that personal information has been collected or processed in circumstances where such processing is not permitted, I will take reasonable steps to address the situation in accordance with applicable law.

19. External Websites and Platforms

My website may contain links to third-party websites, applications, payment providers, scheduling platforms, social-media platforms or other services.

I do not control the privacy practices or security of those third parties.

Once you leave my website or interact directly with a third-party platform, that third party's own privacy policy and terms may apply.

I encourage you to review the relevant third party's policies before providing personal information.

20. Intellectual Property and Client Information

All original website content, written materials, coaching frameworks, educational resources, programme materials, recordings created by me, graphics, documents and other intellectual property provided through my services remain the property of Rajorshee Banerjee, unless expressly stated otherwise.

Client information, personal experiences and identifiable coaching information will not be used publicly as testimonials, case studies or promotional material without appropriate permission where such permission is required.

Any testimonial voluntarily provided by a client may be used for legitimate promotional purposes only in accordance with the permission provided and applicable law.

21. No Sale of Personal Information

I do not sell, rent or commercially trade your personal information.

I may use aggregated or anonymised information for purposes such as understanding general website usage, improving services or evaluating business performance, provided that such information does not reasonably identify you.

22. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect:

• Changes in my services;
• Changes in technology;
• Changes in business practices;
• Changes in third-party service providers; or
• Changes in applicable laws or regulations.

The updated version will be published on this page with a revised Last Updated date.

I encourage you to review this Privacy Policy periodically.

23. Contact and Privacy Grievances

If you have any question, concern, request or complaint regarding this Privacy Policy or the handling of your personal information, please contact me.

Rajorshee Banerjee

Sole Proprietor / Owner - MindOva

Business Address:

Bhowanipore, Kolkata - 700025,

West Bengal, India

Email:

connect@rajorsheebanerjee.in

Website:

rajorsheebanerjee.in

I will make reasonable efforts to address privacy-related requests and grievances in accordance with applicable Indian law.

Important Notice

The services provided by Rajorshee Banerjee under the MindOva brand are coaching, personal-development, mind-performance and emotional-wellness services.

They are not medical, psychiatric, emergency or clinical mental-health services and are not intended to diagnose, treat or cure any medical or clinical condition.

Individual coaching results vary and depend on multiple factors, including the individual's participation, circumstances, effort and application of the coaching.

No specific result is guaranteed, including financial gain, promotion, career advancement, relationship outcomes, weight loss or any other personal or professional outcome.

Where clinical mental-health or medical support is required, you should consult an appropriately qualified healthcare professional.